Troubleshooting

Solve Common Issues

Find solutions to common problems and get back to using TRINQ SMS VERIFY quickly. Search for your issue or browse our troubleshooting guides.

Quick Fixes

Try these quick solutions for common issues.

Can't log in to account

Reset your password using the 'Forgot Password' link

2 min

Dashboard not loading

Clear browser cache and cookies, then try again

1 min

SMS page shows 'Loading'

Refresh the page or wait a few more minutes

30 sec

Can't purchase numbers

Check your account balance and add funds if needed

3 min

Common Issues & Solutions

Detailed troubleshooting guides for the most common problems.

SMS Not Received

The SMS verification code hasn't arrived to your purchased number

high priority
SMS Issues

Solutions

  1. 1Wait up to 10 minutes - some services have delays
  2. 2Check if the service is currently experiencing issues
  3. 3Verify you're checking the correct number in your dashboard
  4. 4Try refreshing the SMS page in your dashboard
  5. 5If no SMS after 20 minutes, cancel the order for a refund

Prevention Tips

  • Choose numbers from reliable operators
  • Avoid peak hours when possible
  • Check service status before purchasing
Payment Failed

Your payment was declined or couldn't be processed

high priority
Payment Issues

Solutions

  1. 1Check your card details are correct
  2. 2Ensure you have sufficient funds
  3. 3Try a different payment method
  4. 4Contact your bank if the card is being blocked
  5. 5Use PayPal or cryptocurrency as alternatives

Prevention Tips

  • Keep payment methods up to date
  • Notify your bank of international transactions
  • Use multiple payment methods as backup
Number Already Used

The service says the phone number has already been used

medium priority
Number Issues

Solutions

  1. 1This is normal - each number can only be used once per service
  2. 2Purchase a new number for verification
  3. 3Try a different country if available
  4. 4Contact support if you believe this is an error

Prevention Tips

  • Purchase numbers only when ready to use them
  • Don't share numbers with others
  • Complete verification immediately after purchase
Account Verification Required

Your account needs additional verification before use

medium priority
Account Issues

Solutions

  1. 1Check your email for verification instructions
  2. 2Complete email verification first
  3. 3Upload required identity documents if requested
  4. 4Contact support if verification is stuck
  5. 5Allow 24-48 hours for document review

Prevention Tips

  • Verify email immediately after registration
  • Use real information during signup
  • Keep documents ready for verification
API Not Working

API requests are failing or returning errors

medium priority
API Issues

Solutions

  1. 1Check your API key is correct and active
  2. 2Verify you're using the correct endpoint URLs
  3. 3Check API rate limits haven't been exceeded
  4. 4Ensure request format matches documentation
  5. 5Test with Postman or similar tool first

Prevention Tips

  • Store API keys securely
  • Implement proper error handling
  • Monitor API usage and limits
Balance Not Updated

Your account balance hasn't updated after payment

low priority
Payment Issues

Solutions

  1. 1Wait 5-10 minutes for payment processing
  2. 2Refresh your dashboard page
  3. 3Check payment confirmation email
  4. 4Verify payment was successful with your bank
  5. 5Contact support with payment reference

Prevention Tips

  • Allow time for payment processing
  • Keep payment confirmations
  • Use reliable payment methods

Still Need Help?

Can't find a solution? Our support team is here to help.

Community Help

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System Status

Check if there are any ongoing service issues.